Privacy Policy

Faithful Family Coaching (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information with care. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with applicable law, including the General Data Protection Regulation (GDPR).

1. Data Controller

The data controller responsible for your personal data is:
Faithful Family Coaching
Email: [email protected]

2. What Data We Collect

We may collect and process the following types of personal information when you interact with us:

• Contact details (name, email address, phone number, mailing address)

• Account details (username, password if applicable)

• Payment and billing information (processed securely via third-party providers)

• Coaching notes, assessments, or course participation records

• Technical data (IP address, browser type, usage data, cookies)

We only collect information that is necessary to provide our services, fulfill contracts, and improve your experience.

3. How We Use Your Data

We process your personal data for the following purposes:

• To deliver coaching sessions, courses, and community programs

• To manage subscriptions, billing, and contracts

• To provide resources, updates, and respond to inquiries

• To comply with legal and tax obligations

• For marketing communications (only with your consent; you can opt out anytime)

4. Legal Basis for Processing

We rely on these lawful bases to process your data:

• Consent – when you subscribe to emails or join groups

• Contract – when you enter into coaching agreements or memberships

• Legal obligation – such as financial recordkeeping

• Legitimate interest – to improve services and protect our community

5. Data Sharing

We never sell or rent your personal information.
We may share your data with:

• Service providers (Kajabi, Mailgun, Zoom, Stripe/PayPal, etc.)

• Legal authorities when required by law

• Other parties with your explicit consent

6. International Transfers

Our services may involve transfers outside the EU/EEA (e.g., U.S.-based platforms). We ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

7. Data Retention

We retain personal data only as long as necessary to:

• Deliver coaching and community services

• Fulfill coaching agreements

• Meet tax and legal requirements

You may request deletion of your data at any time (see Section 9).

8. Data Security

We take reasonable technical and organizational measures to protect your personal data, including:

• Secure servers and encrypted connections

• Restricted access to authorized staff

• Confidentiality commitments in all coaching agreements

9. Your Rights (GDPR and Beyond)

If you are in the EU/EEA, you have the following rights under GDPR:

• Right to access your personal data

• Right to correct inaccurate or incomplete data

• Right to request erasure (“right to be forgotten”)

• Right to restrict or object to processing

• Right to data portability

• Right to withdraw consent at any time

• Right to lodge a complaint with your Data Protection Authority

10. Cookies & Tracking

We may use cookies and similar technologies to improve your website experience. You can manage your cookie preferences through your browser settings. A separate Cookie Policy may apply.

11. Contact Us

For privacy inquiries or to exercise your data rights, please contact us at:
Email: [email protected]